FAQ

We are based in Caherciveen, Co Kerry, Ireland

We provide links to unsubscribe at the bottom of each email we send you. If you have recently unsubscribed and are still receiving emails:

- Please be sure to allow up to one week for the emails to stop.

- If it has been longer than one week since your unsubscribe request, please forward a copy of the email you received to info@jewelleryoferin.com or contact us via chat.

Any credit/debit card issuer may choose to charge customers a transaction fee for purchases made in a currency that is not their own.

Our website processes all transactions in USD. Depending on your location and on your card provider, card issuers may charge an extra fee as a foreign transaction fee.

Please note: this charge is implemented & controlled by your card issuer and is beyond our control.

We regret that this charge is beyond our control and we cannot offer refunds for these transaction fees.

If your order is shipping to The EU USA or Australia, Jewellery of Erin takes care of all taxes and duties. In this case, there are no extra costs beyond the price we charge you on the site.
If your order is being despatched to an address within the EU, no additional duties or taxes apply.
If your order is being despatched to an address outside of the USA, Australia or EU, you may be charged local duties by customs in your country. For example, if ordering from Canada you will be charged additional duty charges. These costs are outside the control of Jewellery of Erin and are non-refundable.

Every order is important to us and receives personal attention from a dedicated member of our team. If you are not 100% satisfied with your purchase then return the item in perfect condition and receive a 100 % refund. (Earrings can not be Returned for Hygiene Reasons)

Unfortunately not. Once your order has been submitted, the information will be sent directly to our warehouse for processing.

After submitting, we are unable to change any part of your order, including shipping details, shipping method, personalisation, or order contents. We cannot alter or change the contents of an order, including changing a garment size or colour.

If you wish to make an alteration, we will need to cancel and refund your order, and you can then place a new order.

Unfortunately, we’re unable to cancel or change any part of your order once placed, including the delivery address and order contents.

We are unable to add another item to an order that has already been submitted. Once an order has been submitted, the information will be sent directly to our warehouse for processing.

Promotion codes must be entered on the payment page and cannot be applied after an order is submitted. Promotion codes are 1 per transaction. If you have an issue with using your promotion code, verify the following:

- Promotion code has not expired

- Promotion code was entered correctly

- The items in your order qualify per the promotion details

Firstly, this is most unusual and we sincerely apologize if we have let you down in this manner. The vast majority of orders reach our customers more quickly than expected, but if your parcel doesn’t arrive in the timescale promised, you can always email us by clicking on the ‘Email Us’ link above. If there is a delay with your parcel we will do our best to inform you and keep you updated on the progress of your order.

We will investigate with the delivery company straight away and have another parcel sent out to you if we need to.

Some products are not mass produced. They are individually made unique pieces, they will vary slightly in shape size. These are not flaws but form part of the character of individual hand-crafted items.

We are truly sorry if this is the case. We will need to investigate this immediately so please get in touch with us directly.

We carry high stock levels; however in particular Gold Wedding Bands And high Value items are Hand Made to Order. To avoid disappointment particularly on hand crafted Items Please Contact us For approx Time Scale for production.

All orders are fully insured against loss or breakages. Customer satisfaction is paramount.

A gentle clean with a soft 100% cotton cloth is ideal for maintaining your jewellery’s shine and a jewellery cloth can be picked up easily at most jewellery stores. For a more thorough clean, get a small bowl, pour in hot water, some gentle soap and stir. Place your jewellery in the solution for 1 minute, rinse with clean water, then polish with a soft 100% cotton cloth and pat completely dry.

For the best care, store your jewellery in the bag or the box it came in when not being worn to minimize tarnish. Also try not to wear your jewellery in the shower or pool as chlorine will tarnish it and apply any perfume, body lotions or creams and let them dry before you put on your jewellery.

You will receive an email confirmation with tracking number

Your order can be tracked within 24hrs of receiving this email.

Track at www.anpost.ie where your tracking can be entered.

We always strive to deliver our parcels within the timeframe listed on the website but if there is a delay with your parcel we will do our best to inform you and keep you updated on the progress of your order.

In the case of a lost parcel, we will always be more than happy to arrange for a replacement to be sent after the consignee has first checked with the carrier to see if they are able to provide any more information on the missing item(s).

All delivery lead times are pending customs therefore if customs wish to hold a parcel for inspection it can cause a delay and Jewellery of Erin cannot be held responsible and delivery costs will still apply.

Shipping Is Free Of Charge Worldwide!(Due to Covid 19 We now Have to Charge for Some Regions)

If your item is time Sensitive please contact us and we will see what we can do.

If the reason for return is not based on a defect within the item then you will be required to pay shipping for the item you wish to exchange or refund.

Please include all the following in the package:

Order Number. Item Number and size you require. Detail the reason for the refund

 

In the unlikely event of your item not having reached you in perfect condition, then we will gladly process the return of your item at absolutely no cost to you, once it is in the specified time period of 30 days.

After the item has returned to us, we will issue you a refund plus return postage fees. Please forward copy of receipt for postage. You will receive a confirmation email indicating that the refund will be paid into your account. This normally takes 2-3 working days but please note that payments to your credit card always depend on your bank provider.

Please include all the following in the package:

Order Number Detail the reason for the refund Your full postal address Your telephone number We will cover the full cost of return shippingForward postage receipt to hello@jewelleryoferin.com

 

Simply send your item(s) to the following address:

Jewellery of Erin,

11 Church st

Caherciveen,

Co Kerry,

Ireland.

 

Please note: Personalised products & Earrings cannot be returned Due to Hygiene Reasons.

Please return items with The Postal Service if possible.

If returning with Fedex/DHL, please make sure that all Customs Forms are filled and item is clearly marked as a Return paperwork.

Fedex/DHL will need the original invoice enclosed with the return paperwork.

Depending on the country you reside in, our returns timeframes will differ. Returns can have a processing time of up to 14 business days from receipt to our warehouse.

You are not alone! Many customers throw away their paperwork!

We are not able to send out new returns paperwork but if you no longer have yours don’t worry. Please Return your Item to

Jewellery Of Erin

11 Church St

Caherciveen

Co Kerry

Ireland

Please Include Order Number and Reason For Return.

You do not need to call us to let us know that you are returning something unless the item is incorrect or has a fault.

Please ensure you have purchased with us before making a return. Parcels returned to us in error will not be processed!

Most Orders are Dispatched Within 48-72 Hours Transit Times after item has been Dispatched.

DHL/FEDEX

USA/Canada 3 / 5 Working DaysUK 3 / 4 Working Days. 

Germany 3 / 4 Working Days

France 3 / 4 Working Days

Netherlands 3 / 4 Working Days

Spain 5 / 6 Working Days

For Europe Maximum is 5 / 7 Working Days

Australia/New Zealand Varies Due to Covid 19 + Restricted air traffic

DPD

Ireland Next Day after Dispatch

UK 3 / 4 Working Days

Germany 3 / 4 Working Days

Most Of Europe 3 – 6 Working Days

POSTAL SERVICE

USA takes 5-9 Working Days

Canada 10 – 30 Working Days (Delays in Canada Due to Covid 19)

DHL Is Recommended for Canada 

UK takes 3-5 Days

Russia can take up to 30 Business Days

Delivery times also vary based on product selected , so please check your individual product page for details.

Shipping and estimated delivery time always relate to business days. Business days are Monday – Friday and exclude all Irish Holidays and Good Friday.

Due to COVID-19 delivery times may vary slightly

If you do not know your ring size we recommend getting sized at your local jewellery store. We have a ring size chart that you can find here.